QUESTION: “I was very excited for a complimentary coaching consultation yesterday but the person did not call. Should I bother following up? I’m not needy and don’t want to come across that way. I also don’t want to set the precedent that missing calls is okay. My time IS valuable! But then again, people are people, things come up and I would like the business. What should I do?” ANSWER: Unfortuanately No-Shows do happen and often it’s an indication that the person is not serious. Here’s what I recommend: 1. Five minute after the scheduled call time send a quick … Continue reading »

Just got this email from a past client and thought I’d post my answers to her great questions about client billing and how to handle client reschedules and cancellations. “Michelle – I have been reviewing my CAGR course materials as a refresher, and realize just how AWESOME that stuff is! I thought I “got” it the first time around, but realize it takes time to really integrate the ideas into my mind & biz. (For ex., just realizing that I’ve been losing my compass re: what to publish in my ezine & blog b/c I hadn’t clearly articulated my How. … Continue reading »